Return and Exchange Instructions:

1. E-mail us at [email protected] prior to making a return. Include your original order number, the items you wish to return and if exchanging them, which items you would like in exchange.

2. Send/post return items in as-received condition using a tracked shipping method. Include a copy of your original order confirmation e-mail.

3. Upon receiving returned items, Urban Merino will normally process credit card refunds or exchanges within one business day.

All returns & exchanges should be sent to Urban Merino, P.O Box 25415, Saint Heliers 1740, New Zealand. 

Please call +64 (0)27 586 7174 if you have any questions.