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All payments made on our website through Shopify.
If you encounter any problems please contact us at firstname.lastname@example.org
Please note our prices are in New Zealand Dollars (NZD). You can browse the site in other currencies for information purposes only.
We hope that you will be delighted with your order and we care very much about the products we sell and the customer service we offer. If for some reason you are not satisfied and would like to return or exchange an item(s) please do so within 30 days of receipt of the goods.
Items will be refunded or exchanged within 10 days of receipt of the goods, providing that you do not use the item; it is in the same condition as when you first bought it; and, you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit. You will be liable for any charges incurred when returning the goods and we recommend that you obtain proof of postage from the Post Office. We cannot accept liability for goods lost or damaged in transport. In the event of the goods being faulty, however, we will cover all costs of postage and either refund or exchange the goods. Please note there will be a delivery charge incurred for exchanges.
Return and Exchange Instructions:
1. E-mail us at email@example.com prior to making a return. Include your original order number, the items you wish to return and if exchanging them, which items you would like in exchange.
2. Send/post return items in as-received condition using a tracked shipping method. Include a copy of your original sales receipt.
3. Upon receiving returned items, Urban Merino will normally process credit card refunds or exchanges within one business day.
All returns & exchanges should be sent to Urban Merino, 3 Peacock Street, Glendowie, Auckland 11071, New Zealand.
Exceptions – Exceptions to the above Return and Exchange Policy are at the sole discretion of Urban Merino and must be agreed to prior to any return shipment. Urban Merino is absolutely not responsible for returned items until we receive them. Cancelling an order if you wish to cancel an order for any reason before it has been sent, please contact us via email: firstname.lastname@example.org. If your order has already been dispatched, then we are unable to cancel the delivery. However, you are still able to return the item(s) to us for a full refund. Once we have heard from you that you wish to cancel an order, any sum debited to us from your credit or debit card will be re-credited within 30 days of your order, provided the goods you return are in the same condition that they were delivered to you.
Please email us at email@example.com or call us at +64275867174
If you requested a courier we will send you a tracking number with tracking information