Return and Exchange Instructions:
1. E-mail us at [email protected] prior to making a return. Include your original order number, the items you wish to return and if exchanging them, which items you would like in exchange.
2. Send/post return items in as-received condition using a tracked shipping method. Include a copy of your original order confirmation e-mail.
3. Upon receiving returned items, Urban Merino will normally process credit card refunds or exchanges within one business day.
All returns & exchanges should be sent to Urban Merino, 25 Clifton Tce, Sumner, Christchurch 8081, New Zealand.
Please call +447981228599 if you have any questions.